On December twenty five, My 3 sons and I had a flight from Cleveland to Phoenix which was to go away at 7:50 that has a end in Charlotte NC. At about 3 or 4 pm about the working day of our departure, American Airways delayed our flight which might make us pass up our link in Charlotte which experienced no other flights out to Phoenix that working day OR the next! And why the hold off? No rationalization. So without any help from an AA representative..(Nearly as if it had been our fault) we observed Yet another flight as a result of Dallas…which left in one hour in addition to a 50 %. We produced it to the airport but with yet another rude AA agent, (I understood it absolutely was occupied with the holidays and all) I was certain that I could get my bag in Dallas considering the fact that we now experienced to spend the evening there. I asked him regarding the tag that seemed like it was checked to Phoenix and he claimed curtly, you’ll just choose it up in Dallas and recheck it each morning. Well the bag did not help it become within the conveyer in Dallas. After i asked A different consultant about it, he said it was in a huge area and it absolutely was likely out when we left each morning. I explained to him I essential it for my resort continue to be, and he instructed me it will consider 4 hrs to have it. Alright…nevermind…I’ll be again below in 4 hrs!!! So I still left for the Dallas resort without having my luggage.. Obtained on our flight the subsequent morning and took off by the due date.
There exists a middle aged African American lady with a brief hair Slash and Eyeglasses at your Philadelphia Airport location who refused to provide me her total identify when I asked for it on account of her despicable Mind-set. She at last instructed me her title was “D†and hid her identify badge as she stated this. “D†isn't going to have earned a occupation in shopper service and particularly not inside your top quality check in place the place I encountered her. As I rushed past the very long TSA line on the self service ticketing counter with only 40 minutes until my flight departed I was pleased to determine there was a cost-free kiosk. I started to retrieve my reservation and halfway by means of this method “D†walked around me and reported “This can be for first-class passengers only†I looked up through the display screen perplexed mainly because there wasn’t any indicator or indicator that the kiosks were top quality kiosks and additionally I wondered how “D†realized I was or was not firstclass and why she would make these types of an assumption. I replied “Excuse me?†“D†condescendingly mentioned “These kiosks are for firstclass travellers onlyâ€.
After we lastly obtained an email response from American Airways, the entire reaction time was around one hour. Though we waited an hour or so, we did obtain several responses to our Original concern:
Lori went to speak to an attendant and informed her that Aaron would be scared to become over the aircraft not being aware of what was going on. Last but not least, immediately after A lot convincing, Aaron was permitted to get off and satisfy Lori with the gate.
Hello American Airways, I don’t think it really is healthy to carry it in: So I had the worst practical experience ever, traveling this time during my journey to New York on 1169 flight DFW LGA five/eight/16. To begin with, I'd seat 22A or a thing, and instantly I'm despatched right down to the bottom from the plane to seat 30. I don’t know the number of journeys the airplane experienced amassed, but I really have to said that I couldn't do anything but watch for the journey to finish to vomite (the odor was Awful) couldn't consume, or perhaps snooze in any respect- And that i wasn't the only real one particular suffering from that. Plus, I know that you had new training flight attendants on board, but was also the pilot?
I had a horrible encounter applying American Airways! My gate was improved six moments and they'd me functioning from gate to gate to miss my flight! Then was placed on A different flight who’s gate was changed four occasions following that! The individuals at gate have been nasty and didn’t treatment! My flight was delayed on account of upkeep problems then I ultimately get on airplane and sit in my seat and my arm was scratched by an worker pushing the drink cart!
Ref: Ticket quantities 0012320492735/2736. We needed to terminate our flight to Puerto Vallarta from Orlando on Sunday, February 7th as a consequence of ailment. I understand we can use our tickets within the calendar year from date of order.
I termed am. air on three/25/sixteen to ask if on the return inter-nationwide flight if I could devote the evening with the aircraft modify city, (where we very first enter the USA prior to taking place to accomplish the flight dwelling), to rest, and select the struggle up the following day Together with the exact same ticket to fly property. I’ve done this just before coming dwelling from Europe with out a challenge. I also pointed out which i was acquiring the tickets with my visa details.
I understand how challenging airline staff do the job. I happen to be a Regular flyer Considering that the America West days. I am the main to provide the “position very well carried out†Discount coupons to attendants on flights, and, I deal with Everybody with utmost respect.
Get the CEO’s to read about repeat small business then they may realize why These are continuously not making the bottom line. I am able to honestly state that I’m in no way reserving with your airline again. many thanks, Sincerely
I made an effort to make use of a $500 vacation voucher to get a the latest flight and I was unable to accomplish that as American Airways refused to just accept the voucher. You should convey to vacationers to keep their seats and not be ripped off by these fictitious vouchers that AA offers for vacationers to surrender their seats.
I flew from Orlando to Dallas to Las Vegas yesterday and when I bought home and unpacked, I found certainly one of my goods was missing from one of my checked bags.It had been a shaving kit that was in the zippered pocket on the outside of a bag. I known as consumer service in Las Vegas and was advised there's nothing they will do.
Until I had the chance to get Tracy Paul about the cellular phone I could realize her and she or he was incredibly nicely
I used to be energized to reach the three million mile stage on American Airlines and also to be awarded a Method Large improve. Though my partner and I've a holiday excursion booked on American to Frankfort, Germany in April, I Our site made a decision I would like to use our Improve and have A different family vacation excursion to London. This wasn't prepared, but because of the improve we decided to have a further trip.